Are you a looking at how to be a good salon manager in your own business or one that you manage?
Belliata Salon Software have put together everything you need to succeed as a successful salon manager.
We will also cover how you can develop your career in salon management through better skills and training.
But it isn't as easy as you might think..
Being a hair stylists or nail technician for instance are very different roles and within these roles you do not have much exposure to how to manage a salon business.
We will find out how to be a good salon manager, what does a salon manager do and how you can become the best.
Why not checkout our salon manager job description to find our more details about this important management position.
Salon management is the day to day management and overseeing of a hair, beauty or nail salon operations.
Carried out by either the salon owner, director, manager or assistant manager; it involves ensuring there is profitable business growth through whatever business levers might be available.
These can include; improved client loyalty, developing the right services, selling the best products aligned to your client base and a great marketing strategy.
Salon management also involves the management, recruitment, training and retention of staff.
Ensuring you manage and plan your day effectively is an essential component on how to manage a successful salon business, if you don't do these things, you are likely to be successful.
Here are some of the duties a good salon manager should perform within your business:
Without clients, you will have not have a business.
Delivering the best salon customer experience isn't just about customer services, it's about the end to end experience from website through in-salon and ease of after care.
Clients want to be pampered, cared for and listened to.
This is why you should ensure your team are carrying out a proper needs analysis is essential to setting the clients' expectations and thus improving your customer experience.
It is quite simple...
If your team are not using a combination of their creativity and needs analysis then you are failing as a salon manager.
Your team needs to be able to deal with conflict where they are able to clearly explain to clients why a hairstyle of color may not be suitable for them instead of going ahead and doing something they know is wrong.
A good relationship with staff is essential as salon teams are a very close working environment and issues can arise between staff frequently if the salon is not managed correctly.
Remember to lead by example,
do not get involved in ‘small talk’ or gossip with other staff about your team as this can lead you to be in compromising situations.
As a good salon manager, you will be expected to carry out the following tasks in relation to managing staff.
This is an essential and often overlooked part of salon management.
Maximizing the appointment schedule within a salon can improve your bottom line and customer experience.
Rest breaks, training, vacations, 7 days a week opening,
can all put pressure how to to manage time effectively in a salon.
There are various ways you can manage your time effectively in a salon and that can be through using salon software to manage your staffs schedule and automating many of the daily tasks within your salon. You can also use
There are two ways which manage time effectively in a salon and this is through:
There are many aspects you need to become aware of when your are looking ideas how to manage effectively in a salon.
Salon inventory is a key element to the profitability of a salon. Ensuring that you have the correct level of stock is essential as if you get it wrong it can reduce your retail sales and
Keeping tracking of your inventory, either through using salon inventory control sheets or via salon inventory software then it should form part of your daily role.
There re various aspects you need to be aware of when managing the finances of a salon these could be:
But as part of your daily tasks will be the end of day reporting to ensure you books add up, this is where you will take away your daily float (i.e. the amount you start with every day) . But you will either do your own book keeping in house and you can use software like xero.com or quickbooks.com or have your account manage the process for you.
There are very few requirements globally on how to become a salon manager but this can change wherever you are in the world. For instance in Germany you need to hold an master friseur apprenticeship to become a salon manager, where as in the UK, there is not requirement.
Our the US you don't need to have a cosmetology license to run a hair salon, thats if you don't cut hair or deliver any services.
Many people have the mis-understanding that you need to be a hair stylists to become a salon manager, we have seen excellent salon mangers where the manager is a business manager and not from a hairstylist or esthetician background…..this can be a huge advantage when it come to things like customer experience, marketing etc. Not being involved in the creative aspect of the business can focus the salon manager on generating new clients etc.
Hands on experience often beats any college diploma from a cosmetology school
What skills salon manager skills
Taking these easy to follow steps will improve your career prospects, help you find gainful employment and ensure you manage your salon professionally and profitably.
Do you have any tips on how to be a good salon manager? Tell us in the comments below...
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