Salon manager duties include a range of responsibilities, from hands-on tasks like bookkeeping and inventory management, to more people-oriented responsibilities such as recruiting and training staff. Running a salon takes a whole team of dedicated staff, committed to giving each customer a great experience. As a salon manager, you’re at the very center of this.
Here's a quick look into the essential duties and responsibilities in every salon manager job description. Whether you’re a veteran of the beauty industry, looking to expand your skills or an up-and-coming salon manager, we’ve done the research to help you get started.
Salon managers oversee the day-to-day operations of a hair, beauty or nail salon. It’s their responsibility to help grow a profitable salon business. They do this in a number of ways, by improving client loyalty and rebooking rates, helping to find the right products, working with the stylist team to develop new services, and coming up with new marketing strategies.
A salon manager is usually responsible for overseeing any bookkeeping and helping to keep an eye on the business’s finances. To top it off, a salon manager also works closely with the staff and team members on issues like recruitment, training, employee retention and daily scheduling.
Does this sound like a lot? Yes, but it’s also an exciting and dynamic job with a lot of great opportunities for growth and creativity. As anyone who’s ever managed a salon before knows, some of the biggest challenges turn out to be some of the best experiences. Being a salon manager is your chance to see the beauty industry from a new angle- you get to hold the reins and help to choose the direction that you want your salon business to take.
Let’s take a closer look at some of these duties and what they mean for a salon manager on a daily basis.
A salon manager is responsible for both carrying out and overseeing a variety of daily tasks. It’s your job to make sure that the business runs smoothly and clients leave the salon with a great impression. Remember, you’re setting the standard that your staff will keep to. Stay organized, pay attention to your appearance and conduct (don’t fall into the trap of engaging in “office gossip”) and you’ve already won half the battle. Here are some of the things that you’ll need to keep an eye on:
Supervise Staff - This includes onboarding, training, scheduling, and payroll. You’ll also need to recruit new staff and advertise vacancies.
Daily management – These are more situation-specific management tasks, such as setting new sales goals, motivating your team, conducting regular staff meetings, and dealing with any disciplinary issues such as lateness or absenteeism.
Inventory management - Keep your key products stocked, with enough supplies to last until the next order. Watch out for overstock as this can quickly lead to loses.
Optimizing your schedule - Make sure to schedule appointment bookings with minimal downtime between clients. Using salon management software will help with efficiency.
Maintaining health and safety standards - Understand local or national regulations and make sure that your salon follows these. It should be a safe place for all clients and staff members.
Maximizing the customer experience - Ensure that your salon delivers excellent customer service at every appointment. Coach staff members on the “little things” that they can do to make every client feel special and encourage rebooking.
Managing the finances - this involves everything from the daily “cashing out” of the tills to tracking deposits/payments and working with an accountant to make sure that you’re ready for tax season.
Planning salon marketing – You’ll work on marketing strategies and materials, including advertising, social media, and salon newsletters. These will often change each season and be part of a larger plan to promote your salon’s services and any special events.
Mentorship – This is often one of the most rewarding aspects of salon management. You get to help develop the talents of your stylist team and help each employee to reach their full potential.
This might seem like a lot to take on, at first glance. Appearances can be deceiving, though. With the right tools to help you manage your daily tasks, you’ll find that a lot of the duties of a salon manager are actually pretty straightforward. Here are a few pro tips to help keep everything on track and running smoothly.
First of all, consider investing in some salon management software. This will help you with everything from tracking and rescheduling appointments, to managing employee’s bookings and checking your inventory. It’s a great way to keep all of your data in one easy-to-use place. Clients love it too since these services allow them to book appointments online, without having to come into the salon or call during opening hours.
No matter what, a good salon manager needs to stay organized. This means keeping track of your inventory (using spreadsheets or salon software), as well as tracking your wages and commissions, and various regular expenses. Some of these will include rent, collecting chair rent (if you rent salons or suites), supply costs, banking services, insurance, and marketing. You’ll also check the books at the end of the day to verify that everything adds up. If you decide to do your own bookkeeping, you can use online software such as xero.com or quickbooks.com to make things easier.
It takes a creative, organized, and flexible person to be a salon manager. Salon manager duties often demand that you be a “jack of all trades”, familiar with many aspects of salon work. Although this might sound intimidating at first, don’t worry.
It gets easier, especially with the right tools. Using good salon software and having regular meetings with your staff team will go a long way towards making your job easier. Above all else, remember to take the time to enjoy your exciting and dynamic job.
The manager's job: Folklore and fact
The performance and competitive advantage of small firms: a management perspective
Small business management