If you are already hair stylist then to be a salon manager is a goal for many but read through this salon manager job description and see if it is the right job for you
We will go through and see what a the responsibilities of a salon manager looks like, you will realize that this role has many responsibilities, from finance through to marketing and plays a critical part in the success of any salon.
Like we mentioned above, if you’re currently a hair stylist, we guess you think what is a salon manager and what does your salon manager actually do, so hopefully, we will be able to answer those questions and provide more insight into the salon manager duties and responsibilities.
Infographic: Salon Manager Job Description
What Does A Salon Manager Do?
As the name suggests, a salon managers role is managing a salon or a number of salons profitably, efficiently and safely.
Depending on whether you are solely there to manage the salon or you are also cutting hair within the salon, this will effect your job description but in this post, we have created it as if your role is only to manage the salon operations on a daily basis.
At the heart of every successful salon there are high quality, creative, dedicated and motivated (depending on the salon manager) staff.
One of the biggest duties in the salon manager job description is that of staff management, ranging from staff recruitment through to retention and training.
As a salon manager, your job will be to find quality new staff for your salon. You will know the best places to recruit the right calibre of staff from a number of resources.
These resources could be;
- referrals from existing staff (these tend to stay longer compared to externally recruited staff)
- Social media such as Facebook & Instagram
- Salon recruitment websites such as salonjobs.co or craigslist.com, which offers free job listings.
You will need to shortlist, interview and select staff utilizing the correct job description and interview questions for your the level of staff. We have added a detailed hair stylist job description for you to use when recruiting barber or hair stylist.
There can be in some salons a high staff turnover, an interesting statistics from BambooHR showed that 1/3 of new starters quit their jobs after just six months
so with this statistic in mind, you will be regularly recruiting new team members for your salon.
But hopefully not if your a good salon manager
It is the salon managers responsibility to bring the new hire into the salon and explain to them the processes and procedures, often called onboarding in major companies.
This is an essential part of the salon recruitment process, as it covers a number of areas. Firstly it ensures that new staff joining your salon are made to feel welcome and secondly, it ensures that they are fully aware of all processes and procedures.
Disciplinary & Dismissal
Not always a duty which is listed in the salon manager job description but it can be a critical part of the role.
From time to time, staff will be consistently late, steal, bully other members of staff
and even bully customers if given a bad review score for example
it is the responsibility of the salon manager to carry out disciplinary actions with staff in a legally compliant process in your country.
This is often a weak management area within salons and can cause legal claims from ex-staff against the business for not following the correct legal process.
Training & Motivation
Ensuring your team is engaged is largely driven by them feeling wanted and appreciated within the salon
One of the easiest ways to motivate your salon staff is to carry out regular training, whether it be creative, product or soft skills training, ie customer service etc
It is also part of the role of the salon manager to use product suppliers to deliver training to their staff and ensure that suppliers are helping deliver better business profitability, whilst driving staff retention.
An essential (if not critical) part is also to give appraisals to staff and giving them regular feedback on how they can improve their creativity and other skills related to their job.
This can be a excellent motivation tool and if done correctly done correctly (i.e. focus heavily on the positives) can lead to a great relationship between salon manager and staff member.
Mentoring & Leadership
A salon manager leads by example and should be a role model for all staff within the salon.
It is important that the staff within the salon see the salon manager as their mentor and someone who leads them in a effective but caring way.
As a salon manager you must have an adequate knowledge, professionalism, experience and skills in order to do it well.
If this is not the case, then it is likely that both staff and customers will not have high regard for the salon manager.
Marketing & Promotion
You, as a salon manager, will have creative work to do as well and we don’t mean creating a great hair style!
All marketing and promotion activities within the salon are also a part of a salon managers job description, this is due to the fact that one of your key responsibilities is to drive revenue into your salon.
You will be expected to identify ways of improving revenue and profitability within the salon, through successful marketing or retention activity and managing the marketing budget accordingly.
Coming up with good salon marketing ideas can be a difficult task. You will be expected to understand various different marketing channels including; Google Adwords, social media marketing; such as Facebook, Pinterest and Snapchat.
The final goal is to increase the number of customers that are using the salon in a profitable way.
Ensuring, as the salon manager, your salon is delivering a great customer experience is becoming more and more important.
As the salon manager, it is your responsibility to ensure every client touchpoint, this includes your website working properly, the friendliness of staff in the salon is always excellent and the services or product are at their best they could possibly be.
If your team fail to deliver a great customer experience, this can lead to low customer retention and worse still bad online reviews!
Poor client retention will make a salon managers job more difficult, as you are constantly looking for new clients
A report by Harris Interactive & RightNow found the 9 out of 10 customers where willing to pay a higher price to get a superior customer experience
So it is the salon managers role to ensure that the customer experience is being improved all of the time
And as the RightNow report suggests, contribute to higher revenues
Schedule & Appointment Management
Making sure you are running your salons appointment schedule effectively = greater profits
Why great profits?
If you are maximizing your schedule this means that your stylists and technicians will be more productive.
Many salons are still working on the old school paper based appointment book, but the more advanced salons are using salon software to manage their schedule and accept online bookings, thus driving productivity.
Double bookings, staff vacations or sickness are all things which you will need to monitor if your salon is using a paper appointment book, as this won’t be automatically updated and needs to be managed carefully by the salon manager.
Salon Retail Sales
Retail sales can drive extra profits to your salons bottom line
As part of the salon manager job description, it is required that the salon manager sets retail sales targets for their teams to achieve
A salon manager should set a target of between 10% – 20% of gross revenue (ie total revenue but tax deductions) for retail sales within a salon, whatever your target, it should be realistic and if not, you are likely to demotivate your staff.
wouldn’t you like some of that revenue in your salon?
Motivating staff, setting targets, ensuring they have received sales training and making sure the suppliers have carried out product training is an important part of the duties for a salon manager
Stock & Equipment Management
You will also manage stock and equipment within the salon.
This means that you will have to control stock levels, including inventory management, order stock, prepare purchase orders, receive deliveries, laundry management, etc.
If you are using a salon point of sale system, then you need to ensure all of the stock is logged and tracked within the system and regular stock audits are carried out to ensure items are not being stolen etc.
Furthermore, you will have to ensure that all equipment within the salon is clean and in working order.
. Equipment will range from hairdryers to salon chairs.
If not, you must arrange repairs and servicing of that equipment.
Salon Financial Management
A critical part of the salon manager job description
Not managing the finances within your salon can have a bad effect on the salon you are managing and even closure
Salaries, invoices, petty cash, close of day reporting are all part of the daily duties for a salon manager
Depending on the set up of your salon, you may also have to deal with payments to contractors (if your salon employs freelancers), report tips and ensure rental monies is collected if you are renting chairs in your salon.
You will be expected to log much of this in an accounting software or salon management system if your salon uses such a technology.
Salon Safety & Hygiene
Health & safety within a salon is often overlooked within the salon manager job description but due to the number of hazards within a salon it is a key part of the salon managers responsibilities.
Ensuring the safety of your salons clients is vital, making sure staff are trained on the correct application of hair color (i.e. carrying out a skin patch test first) or that the water is not too hot when a clients’ hair is washed are easy processes for a salon manager to make sure they are followed.
There are many many more areas of health and safety relating to clients in your salon that you are responsible for and part of your tasks is to be fully aware of these and are check regularly as part of your duties.
Caring for the wellbeing and safety of your staff is also important task for the salon manager.
Ensuring the health of safety of your staff also shows them that you care.
A report by the British Health and Safety Executive reports that at least 70% of hair stylists will have some form of skin condition during their career
So make sure your staff are wearing the right protective clothing when carrying out tasks, this could be latex gloves for shampooing or coloring hair, as an example.
Liaise with Salon Owner or Head Office
As a salon manager you will generally have to report to the salon owner, head office or area salon manager if you are part of a chain of salons
Ensuring that your keep your upper management up to date is highly important
You will be expected to report on revenues, profitability, appointments, retail sales and what promotions or marketing activity you have planned
It is also the duties of the salon manager to report any risk to senior management, either financial or safety and ensure they are fully aware of the situation and what you are doing to resolve it.
If you inform your senior management of any risks, they are then able to assist you and help you overcome them
Having a great open relationship with those above you makes it easier for you to be a great salon manager.
Salon Manager Salary
Trying to write about a salon manager salary is like trying to write about how long a piece of string is
There are a number of different things to consider regarding the salary level for a salon manager
These include: location, salon revenues, number of staff, responsibilities….
the list is endless
We have put some salon manager salary ranges together for you to review
UK Salon Manager – £13k – £25k
Australia Salon Manager – $40k – $60k (AUD)
USA Salon Manager – $21k – $46k (USD)
Required Skills For A Salon Manager
A salon manager has to have all skills required for any small business manager and some additional which are more suited to the hair and beauty industry.
First of all, a salon manager must have excellent organizational and leadership skills.
They have to be focused on delivering according to set objectives and client satisfaction. Furthermore, a salon manager should understand that they are a role model for employees and their behavior indicates what is expected of all employees within the salon.
Besides all the skills needed to perform a day to day activities, a salon manager should have the ability to deal with problems, client complaints or staff disagreements in a calm and diplomatic manner.
A good salon manager should also assist staff if they need help or are having difficulty which affects their work, even if it is outside of their work environment.
if somebody has a problem at home and asks for a free day, is there is a way to replace them within your salon? then a manager should meet employee’s request.
After all, a salon manager may also perform their staff members duties for a one day.
Characteristics Of A Salon Manager
Good salon managers should be an energetic, positive, smiling person with a cheerful spirit.
They should create a good relationship based on trust with employees and then everything we talked about above, will be simple to carry out on a daily basis and you will be able to delegate more work to engaged staff members.
“The most important characteristic a manager should have is the ability to be honest and show emotional consistency in everything they do. Clear, open communication alongside a level temperament means people know exactly what to expect from you. Having people walking on eggshells until they know what kind of mood you are in that day, does not build team trust, or open up clear communication”.
So ensuring that you provide a consistent management approach in your salon will pay off.
Salon Manager Duties – Highlights
- Oversees all operations in the salon in order to ensure that it operates successfully
- Ensures that the clients are serviced effectively
- Deals with general inquiries from staff and clients of the salons
- Supervise workers and encourages teamwork
- Provides guidance and support to staff and students
- Prepares materials and equipment for students and salon sessions
- Controls the salon recruitment needs and organises staff training
- Controls stock levels including inventories, and orders stock
- Prepares purchase orders, receives deliveries and issues stocks
- Provides security of stock and equipment and ensures that amount of money is accurate
- Identifies areas of improvement within the salon and provides possible solutions
- Assures that realistic and commercial targets are set and achieved
- Manages the marketing and competition budgets and generates adverts if required
- Arranges promotional activities to increase the number of customers using the salon
- Ensures achieve income targets set for the salon
- Promotes products, services, and programs
- Ensures that all equipment is clean and in working order
- Arranges repairs and servicing of the equipment as required
- Monitors the hygiene and cleanliness of the salon
- Monitors the application of the safety standards of the salon and legal regulations
Other Roles Within a Hair Salon
- Salon Owner
- Assistant Salon Manager
- Creative Director
- Salon Apprentice
- Salon Assistant
- Senior Hair Stylist
- Hair Salon Receptionist
- Salon Co-ordinator
- Assistant Hair Stylist
Is Salon Management A Good Career?
Being a salon manager can be a rewarding and motivating job
With people employed in hair salons expected to grown by 10% in the US by 2020, this shows you that there are great opportunities for you to grow your career and that there will always be salon managers job vacancies for you.
It is essential that as a salon manager you continue to develop your knowledge, be it creative or business knowledge and remain ahead of your peers.
Good salon manager resumes can be hard to find and those with excellent business skills, such as financial management, marketing and customer experience are becoming more and more in need as the sector develops.
What Are Your Thoughts On Being A Salon Manager?
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Do you have any questions we can answer regarding this salon manager job description?