What Is The Importance Of A Receptionist In A Salon?
The salon receptionist is usually the first person which a client will have contact with when arriving at or contacting a salon or spa.
Because of that, we could say that a salon receptionist is the face of the salon.
Customer experience is becoming more and more important in salons today and in many salons the receptionist is the one who is monitoring the experience of clients during and prior to their visit.
What Does A Receptionist at a Hair Salon Do?
As mentioned before the salon receptionist is a person who looks after clients, provides them with a complimentary beverage or magazine, takes the clients coat and ensures that the client is introduced to the relevant staff member within the salon or spa.
If the client is a walk-in client, the receptionist should be able to provide information about services and products in the salon.
Since most salons have a wide range of services, a salon receptionist must have knowledge of all of them as well as their purpose and effects.
What could be worse then giving potential clients the wrong information?
They must be very flexible in their approach as not everything can ever be covered in their duties and will often need to assist the Salon Manager with their duties.
When customers enter the salon, a salon receptionist welcomes them and asks for the purpose of their visit. If clients aren’t sure what exactly do they want, then a salon receptionist should determine clients’ needs and suggests the best solution, whether this is a treatment or a certain member of staff.
How could a salon receptionist suggest something if she doesn’t know what the purpose of that service is and what the effects of use that service would be?!So, your first task as a salon receptionist would be to get known with all salon’s services.
While clients are waiting for services, they suppose to feel comfortable.
You will offer clients with some refreshments and magazines to read while they are waiting. In this way, they won’t be boring and you can work others duties on peace.
Client satisfaction is key!
To ensure this, your job is to make them a comfortable visit and service on the high level. While customers don’t be forwarded to the hairstylists, they are your duty.
In order to perform your job well, as a salon receptionist you must communicate a lot and smile all the time. You have to be a good listener and even better communicator.
How would you accomplish what is necessary if you don’t communicate as much as needed?
As a salon receptionist, you need to deals with general inquiries of the clients.
You will answer the phone, respond to emails and social media messages, give information about the salon, etc.
Scheduling and canceling appointments for clients should be part of the responsibilities to. If your salon does not have SMS appointment reminders within your salon software, they will also call clients and remind them of their booking.
And all of the time you must smiling, be extra polite and answer all that you are asked.
This is easy when you are happy and speak with a kind person, but even in the opposite situation you must behave the same.
No one like a gloomy or angry receptionist.
And be prepared that not everyone will be so kind and polite to you. Some customers are so tough and demandable and you will have to deal with them too. On the kindly manner of course.
Qualifications For A Salon Receptionist
Your school in this position is not so important, even is desirable that you have a high school diploma. But to have various skills is mandatory.
You supposed to be a person with specific character to perform this job well. You should have great interpersonal skills, computer skills also, and organizational and administrative skills are an advantage.
Your job will be to monitor stock and informs a salon manager when they are in shortage, to promote products and services of the salon, to assist in providing services if staff is in crowds, etc.
Maintaining cleanliness of a salon, especially in the early morning before opening time, will also be your duty.
So, as you see, since you will work various tasks, you will need to have various skills. More skills you have, better you will perform your job.
As much you communicate with customers, on a higher level you will service them and they will be more satisfied. More your boss is happy with your work, a higher salary will you have. So, work hard and do not be afraid for your future in the salon.
From that position you can always easily be promoted to the higher position if you are a good worker.
Besides the hairdressing or beauty salons, you may work at spas, cruise lines, private clubs, etc. Everywhere you will have pleasant and nice working conditions, so you will really enjoy your job.
Improving salon revenue opportunities
One key salon receptionist job objective is to drive extra revenues for the salon.
This can include promoting retail products to maintain the clients treatment or new hairstyle. Or it can be booking the client in for their visit, thus improving client loyalty.
Answer telephone calls, emails and social media messages promptly and courteously
Provide complimentary drinks to arriving clients
Inform colleagues that their client has arrived and for what service or services
Manage the salon appointment schedule efficiently
Contact clients if staff member is sick and re-arrange appointment
If not using SMS appointment reminders, call clients to remind them of their appointment
Call clients who are late for appointments and see if they are running late or are a no-show
Take payments from clients after their appointment
Check washroom facilities are stocked and clean
Keep reception area clean, tidy and free from hazards
Respond to online reviews daily and pass feedback onto management
Co-ordinate and resolve client complaints
Properly add clients email address and telephone number to salon scheduling software
Keep the retail merchandising stocked
Up-sell salon retail products when taking payments
Prompt clients to book their next appointment
What Should A Salon Receptionist Wear
This can depend very much on the style of the salon.
The role could be at a chain of salons where the dress code is dictated to by head office and could be like a black or white uniform and that means that the receptionists have a similar look to the stylist and other services providers.
Or it could be an independent salon or spa where there is no dress code but as a receptionist, it is always best to be presentable and dress appropriately for the clients of the salon or spa.
if the salon is for old clients then a more conservative approach would be better but if you are in trendy Brooklyn, New York or Hoxton in east London then the dress code is generally pretty free.
Most importantly, the receptionist shouldn’t wear anything that could put them or clients in danger.
Examples Of Salon Receptionist Job Interview Questions
If you are looking to recruit a salon receptionist for your salon and stuck on what interview questions you should ask your candidates, we have put some really key questions to ask those applying as a salon receptionist for your salon.
Looking to download our salon receptionist job description template?
As you have seen, a salon receptionist job is very diverse and interesting. To be a face of the salon is an honorary role. So, give your best. And as doing so, you may hope to be promoted to a higher position within the salon.